top of page

IT Technician & Systems Admin

Sydney, NSW | Full-Time | On-Site

About us:

Glitch Productions is an independent animation studio based in the heart of Parramatta CBD. Our Youtube channels, SMG4 and Glitch Productions, have over 11 million subscribers, more than 3 billion views, and are still growing strong. Our studio is filled with young, passionate, and fun-loving artists that are determined to change the way animation is produced on the internet. We have worked with entities such as Screen Australia and Epic Games, and continue to grow year on year by delivering exciting content and stories to our millions of fans.

Job Information:

Glitch is looking for a highly capable and skilled IT technician and Systems Administrator who will be responsible for installing, managing, and maintaining all company hardware and software, and ensure that all systems are operational for 2D & 3D animation production.

 

As we have both on-site and remote workers, the IT technician and Systems Administrator will be responsible for setting up, maintaining and managing our on-site network and our cloud services/technologies. This involves, but is not limited to, the company cloud storage and virtual workstations implemented via AWS. They will be responsible for ensuring optimal usage speeds for all staff members across the world.

 

As we are quite a well-known internet-based company, cyber attacks are common. Hence, the IT technician and Systems Administrator will also be in charge of the company’s cyber security and ensure all staff members and company systems are protected against any cyber attacks.

Your duties will include:

  • Building and repairing PCs in the office.

  • Install, update and troubleshoot CG/animation software

  • Provisioning and deprovisioning software licences and accounts.

  • Ensure PCs are operating to maximum capacity for CG production and animation purposes.

  • Set up and manage the internal computer network at the office (Active Directory/Windows Server 2022).

  • Set up, manage and maintain cloud storage and cloud virtual workstations via AWS and Google Drive.

  • Implement, manage and maintain cyber security measures for all staff and all staff accounts.

  • Maintain and manage our version control software (perforce).

  • Provide technical support and troubleshoot hardware/software issues with both on-site and remote staff in different timezones.

  • Assessing and recommending improvements to network operations and integrated hardware, software, communications, and operating systems.

  • Analysis of monitoring events, proactive identification of performance issues and taking measures to optimise operations.

  • Recording diagnosis and resolution of network faults, network enhancements and modifications, and maintenance instructions.

  • Creating/maintaining user documentation for our systems and technical documentation for our tech staff

  • Record inventory of all software and hardware in the office.

The Ideal Candidate will have:

  • Demonstrated experience in IT networks and data centres.

  • Experience setting up and maintaining computer hardware, applications and software.

  • Experience with Active Directory and Windows Server 2019 or 2022

  • Experience with setting up and maintaining business remote solutions with platforms such as AWS EC2 and S3, and Google Drive.

  • Demonstrated ability to deliver in a rapidly evolving technical environment.

  • Knowledge of cloud technologies.

  • Understanding of Network technology and Networking principles (eg. VLAN's, Subnetting, Firewalls, DHCP, DNS, IPv4, etc).

  • Experience with setting up and maintaining cyber security systems.

  • Experience with version control software such as perforce.

  • Excellent communication skills with staff, clients and partners.

  • Ability to document and keep inventory of hardware/software.

Additional Skills:

  • Experience in the animation or game development industry

  • Experience with Unreal Engine or Unity

  • Experience with Maya

  • Experience with a coding language (eg, Batch scripting, Python, C++, etc)

What We Offer

  • A competitive starting salary with reviews every 6 months.

  • A flexible work arrangement and schedule, with options for work from home and flexi-hours.

  • Discounts on gym membership.

  • A relaxed and fun office environment where individual input is valued.

  • Regular work functions and free entry to conventions and events.

  • Close to public transport in the heart of Parramatta CBD.

APPLY BELOW

bottom of page